Privacy

When you create a Recoupr account, we collect your name, email, role, practice name, and state. When you submit invoices, we collect the PDF files you upload.

We do not access your electronic health records, scheduling system, billing system, or any system containing patient information. Supply invoices contain product codes, quantities, and prices — never PHI.

Your invoices are reviewed by Recoupr operators to produce your audit report. We use your email to deliver your report and operational updates. We do not sell your data, and we do not share it with suppliers or third parties without your explicit consent.

Uploaded files are stored encrypted at rest. Within 90 days of audit completion, invoice files are deleted from our storage. Audit report PDFs remain available to you in your Reports tab until you ask us to delete them.

You can update your account information at any time from the Settings page. To delete your account or any specific data, email hello@userecoupr.com and we will process your request within 7 days.

Questions about this policy? hello@userecoupr.com